Pauma Fiesta – Refund Policy

Effective Date: August 16, 2025
Event Date: October 18, 2025

The Pauma Fiesta is hosted by the Pauma Band of Mission Indians to celebrate Payómkawichum culture and community. This Refund Policy ensures fairness and transparency for vendors and sponsors.

1) Vendor Booth Fees

• No Refunds for No-Shows: Once fees are paid, vendors who fail to attend for any reason will not receive a refund.

• Sales Responsibility: Vendors are responsible for their own sales performance. Lack of sales does not qualify for a refund.

• Promotion: Vendors are responsible for promoting their own products and engaging attendees to ensure success.

• Disqualification: Vendors removed for violating policies, permits, or health/safety rules are not eligible for refunds.

2) Vendor-to-Attendee Sales Policy

• Vendor Responsibility: All sales between vendors and attendees are managed by the individual vendor.

• Refunds & Exchanges: Vendors may offer refunds or exchanges at their discretion, provided products are returned in the same pristine condition they were sold.

• Condition: Returns must be unused, undamaged, and in their original condition (e.g., packaging intact, tags attached).

• Timeframe: Vendors may set their own time limits for returns/exchanges, and must communicate these to customers.

• Vendor’s Decision Final: Vendors may accept or deny returns/exchanges based on their policies.

• Fiesta Disclaimer: The Pauma Fiesta is not responsible for disputes or outcomes between vendors and attendees.

3) Sponsors & Donations

• Donations: Non-refundable.

• Sponsorships: Non-refundable once promotional benefits (logo placement, listings, etc.) have been provided. If canceled 30+ days before the event and no benefits have been used, a partial refund may be considered (minus non-recoverable costs).

4) Merchandise & Add-On Purchases

• Defective or incorrect items: Exchange or full refund within 14 days of receipt.

• Size or preference returns: Accepted if unused/unworn within 14 days; processing/shipping fees are non-refundable.

• Event-day merchandise: Final sale unless defective.

5) Event Cancellation, Rescheduling, or Major Changes

• In the event of a cancellation or major change, the Fiesta Committee will meet to determine next steps.

• Vendors will be notified directly of the decision, which may include refunds, credits, transfers, or other terms as determined by the Committee.

• Refunds or adjustments will be provided according to the Committee’s decision.

6) How to Request a Refund or Transfer

Submit requests to:
Contact: Vanessa Calac
Email: Vansanchez1210@gmail.com
Phone: (760) 614-0200

Include:

• Full name and organization (if vendor/sponsor)

• Order number and purchase date

• Item(s) for refund or transfer

• Reason for the request

We will confirm receipt and respond within 3 business days.

7) Chargebacks & Disputes

Please contact us before initiating a chargeback. Approved refunds under this policy will always be honored.

8) Force Majeure

If the Fiesta is impacted by events beyond our control (e.g., severe weather, fire, public safety orders, or emergencies), the Fiesta Committee will determine whether refunds, credits, or rescheduling will occur.

9) Policy Updates

This policy may be updated at any time. The version on the official Fiesta website will always be the governing version. Significant changes will be communicated to registered vendors and sponsors.