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  Refund Policy

Pauma Fiesta – Refund Policy

Effective Date: August 16, 2025
Event Date: October 18, 2025

The Pauma Fiesta is hosted by the Pauma Band of Mission Indians to celebrate Payómkawichum culture and community. This Refund Policy ensures fairness and transparency for vendors and sponsors.

1) Vendor Booth Fees

  • No Refunds for No-Shows: Once fees are paid, vendors who fail to attend for any reason will not receive a refund.

  • Sales Responsibility: Vendors are responsible for their own sales performance. Lack of sales does not qualify for a refund.

  • Promotion: Vendors are responsible for promoting their own products and engaging attendees to ensure success.

  • Disqualification: Vendors removed for violating policies, permits, or health/safety rules are not eligible for refunds.

2) Vendor-to-Attendee Sales Policy

  • Vendor Responsibility: All sales between vendors and attendees are managed by the individual vendor.

  • Refunds & Exchanges: Vendors may offer refunds or exchanges at their discretion, provided products are returned in the same pristine condition they were sold.

  • Condition: Returns must be unused, undamaged, and in their original condition (e.g., packaging intact, tags attached).

  • Timeframe: Vendors may set their own time limits for returns/exchanges, and must communicate these to customers.

  • Vendor’s Decision Final: Vendors may accept or deny returns/exchanges based on their policies.

  • Fiesta Disclaimer: The Pauma Fiesta is not responsible for disputes or outcomes between vendors and attendees.

3) Sponsors & Donations

  • Donations: Non-refundable.

  • Sponsorships: Non-refundable once promotional benefits (logo placement, listings, etc.) have been provided. If canceled 30+ days before the event and no benefits have been used, a partial refund may be considered (minus non-recoverable costs).

4) Merchandise & Add-On Purchases

  • Defective or incorrect items: Exchange or full refund within 14 days of receipt.

  • Size or preference returns: Accepted if unused/unworn within 14 days; processing/shipping fees are non-refundable.

  • Event-day merchandise: Final sale unless defective.

5) Event Cancellation, Rescheduling, or Major Changes

  • In the event of a cancellation or major change, the Fiesta Committee will meet to determine next steps.

  • Vendors will be notified directly of the decision, which may include refunds, credits, transfers, or other terms as determined by the Committee.

  • Refunds or adjustments will be provided according to the Committee’s decision.

6) How to Request a Refund or Transfer

Submit requests to:
Contact: Vanessa Calac
Email: Vansanchez1210@gmail.com
Phone: (760) 614-0200

Include:

  • Full name and organization (if vendor/sponsor)

  • Order number and purchase date

  • Item(s) for refund or transfer

  • Reason for the request

We will confirm receipt and respond within 3 business days.

7) Chargebacks & Disputes

Please contact us before initiating a chargeback. Approved refunds under this policy will always be honored.

8) Force Majeure

If the Fiesta is impacted by events beyond our control (e.g., severe weather, fire, public safety orders, or emergencies), the Fiesta Committee will determine whether refunds, credits, or rescheduling will occur.

9) Policy Updates

This policy may be updated at any time. The version on the official Fiesta website will always be the governing version. Significant changes will be communicated to registered vendors and sponsors.

Cultural-Venessa Huaute
Email  vmbrn103@gmail.com

Vendor Info-Vanessa Calac 
Phone  (760) 614-0200

Email  vansanchez1210@gmail.com

General Info-Reina Valadez 
Email  rvaladez@Pauma-nsn.gov

Peon info -Randall Majel
Phone (760) 533-5853

777 Pauma Reservation Rd, Pauma Valley, CA 92061, USA

Pauma Fiesta – Vendor Policy Hosted by the Pauma Band of Luiseño Indians Thank you for your interest in becoming a vendor at Pauma Fiesta In order to ensure a safe, respectful, and enjoyable experience for all participants, vendors must adhere to the following guidelines: 1. Vendor Space Options 10x10 Space or 10x20 Space available. Vendors are responsible for bringing their own canopies, tables, chairs, and display materials. All equipment must fit within the designated space. 2. Setup and Breakdown Setup begins at 7:00 AM on event day (October 17, 2026). All vendors must be fully set up by 9:30 AM. No early breakdowns. Booths must remain open until event close (TBD). All vendor areas must be cleaned and vacated by 7:30 PM, unless otherwise instructed by Fiesta staff. 3. Utilities No electricity or water will be provided—please plan accordingly. Generators are permitted, but vendors must use them safely and be mindful of noise levels and placement. 4. Sales and Permits Vendors are responsible for collecting and reporting their own sales tax. Food vendors must have appropriate food handler permits and follow all County of San Diego health regulations. 5. Conduct Vendors must remain respectful and professional at all times. No aggressive sales tactics or inappropriate language. Music or sound systems are allowed only with prior approval and must not disrupt neighboring booths or stage performances. The Pauma Fiesta staff reserves the right to remove any vendor from the event, for any reason they deem appropriate, with no refund. 6. Prohibited Items Absolutely no alcohol, drugs, or weapons are allowed. The sale of counterfeit or culturally disrespectful merchandise is not permitted. No raffles, gambling, or unauthorized fundraising unless approved by the event coordinator. 7. Waste and Clean-Up Vendors are responsible for keeping their space clean throughout the day. Trash and waste must be properly bagged and disposed of in designated areas. Food vendors must follow safe grease/oil disposal protocols (no dumping onsite). 8. Liability The Pauma Band of Luiseño Indians is not responsible for any lost, stolen, or damaged items. Vendors assume all risk and liability for their participation. 9. Cancellations and Refunds Refunds will not be issued for no-shows or cancellations made less than 10 days before the event. The event will proceed rain or shine unless otherwise noted by the Tribe. 10. Contact Information For questions or special accommodations, please contact: Vanessa Calac 📞 (760) 614-0200 📧 vansanchez1210@gmail.com Reina Valadez 📞 (760) 855-1859 📧 rvaladez@pauma-nsn.gov By submitting a vendor application and payment, you acknowledge that you have read, understood, and agree to comply with all policies outlined above.

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